Ongoing Emergency Incidents

Service Status: Normal

There is currently no disruption to our service. Any changes to service...

Read More

Privacy policy and cookie statement

Smarter Metering Services Ltd commits to operating the business in accordance with the GDPR. SMSL will abide by the principles required and honour the rights of data subjects.

SMSL will only keep the personal data needed, we will hold it securely and keep it up to date. When it is no longer required we will dispose of it securely. We will only share data with organisations that have the right to access it or where specific permission has been given to do so.

A register shall be kept of; records held, how it is held, the reason for doing so and the retention period. All reported breaches of the regulations are logged and investigated.

Employees have access to personal information to do their work, this may include passwords for vulnerable customers or access to personnel records, this information is kept securely and not shared.  Advice is available from the management team, awareness briefings have been held to raise the understanding of the requirements.

An asset record is held for all computer devices, including phones and tablets, most can be remotely wiped. Any memory media is securely wiped or destroyed prior to disposal.

All electronic devices are secured by password or biometric means or both, hard copy information is physically secured under lock and key.

Smarter Metering Services Ltd’s senior management will monitor the operation of this policy.

If you believe that we hold personally identifiable information on or about you through the course of using this website or through business dealings, and you wish for that data to be erased, please contact [email protected]. We will let you know if and what information we hold and with your consent erase that data, where allowable by law, within 72 hours of your request.

Collecting personally identifiable information

We do not use this website to collect any personally identifiable information, without your express permission for we will clearly ask. The only area where such a request will be made is via any contact, purchase or order forms.

Any data that is received in this way is held securely and will not be shared with any third party, at any time.

Steps to protect your data

This site uses 128 bit TLS1.2 SSL (Secure Socket Layer data encryption) to encrypt data sent over the internet.

Additional security features:

Enhanced HTTP Security Headers: A+ Rating

  • Content Security Policy
  • X-XSS-Protection
  • HSTS – HTTP Strict Transport Security
  • X-Frame Options
  • X-Content-Type-Options
  • Referrer Policy

Global Content Delivery Network (CDN)

  • Unmetered mitigation of DDOS attacks
  • Web Application Firewall (WAF)
  • Lastest TLS 1.3 protocol
  • Server-side excludes

CMS system and obfuscation

  • Numerous system enhancements to hide the site from automated hacks
  • Malware scanning
  • Brute Force attack protection
  • Strong password enforcement
  • Blacklist referral for known scammers/hackers

Cookie Statement

This website uses Cookies for security and anonymised monitoring purposes. We do not collect personally identifiable information through cookies.

These cookies help us:

  • Improve the speed/security of the site.
  • Make the website function correctly.

We do not use cookies to:

  • Collect any personally identifiable information.
  • Collect any sensitive information.
  • Pass data to advertising or affiliate networks.
  • Pass personally identifiable data to any third parties.
  • Pay any sales commissions.

Granting permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this.